Job Description

JOB SUMMARY

Provides operational support of Universal Horror Unleashed (UHU) and venue management by upholding and reinforcing company and venue specific policies and procedures. Serves as a key expert for a specific show area maintaining complete knowledge of their house/stage technical components and talent and be able to address concerns and properly disseminate information to the appropriate teams. Supports the Stage Manager in operating their house/stage and complete tasks and assignments critical to the daily operation of the venue. Role requires knowledge of the entertainment venue technical entertainment and interaction with both UDX and contracted talent.

JOB RESPONSIBILITIES

• Performs all operational duties supporting entertainment operations at UHU. Provides operational oversight alongside Management maintaining current lines of communication with operational technical and guest experience partners and Performers. Serves as first point of contact for Performer requests and concerns. Monitors guest flow as assigned and partners with Guest Experience Operations for operational efficiencies.
• Performs opening and/or closing duties for the house/stage including: Checking in cast and crew conducting daily start-up meetings handling all staffing issues resulting from Team Members call outs monitoring start-up/shut down procedures communicating operational readiness or staffing/technical problems with partnering departments adjusting staffing levels grids and rotations to accommodate house/stage attendance and/or business needs and compiling daily operational information for distribution. Ensures adherence to local regulations including but not limited to dress time break times meal periods and non-performance periods.
• Responsible for the safety and physical well-being of Performers while on set. Supports guest and performer safety by maintaining a clear show area for the duration of performance. Observes and monitors performance and backstage areas to ensure highest standards of show quality guest satisfaction team member satisfaction and safety are being achieved. Routinely completes safety checks and walks of all houses/stages or show areas to confirm show elements are operational and adhering to safety standards set by EHS including access to and utilization of required PPE.
• Addresses and follows up on any observed show quality guest or safety issues utilizing the necessary departments and Stage Manager on duty to expedite a resolution.
• Trains and coaches performance for the daily operation conducts daily shift meetings and performer safety spot talks and documents performance utilizing the established observation reports providing feedback accordingly. Communicates and reinforces company and venue specific expectations of behavior performance and safety standards. Supports Team Member feedback discussions for recognition and operational performance improvement.
• Ensures daily staffing levels and performer placement are adjusted based on team member call ins. Responsible for running overtime reports labor reports and proper UKG coding of daily assignments for each Team Member. Utilizes these systems to confirm each performer has completed required trainings prior to performance.
• Supports the execution of special events and projects such as rehearsals and horror activation events ensuring the adherence of client needs and providing communication with all necessary counterparts within Universal Horror Unleashed.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures training and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Individual Contributor

ADDITIONAL INFORMATION:

• Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.

• Must be able to obtain LVMPD Non-gaming Work card.

QUALIFICATIONS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities (KSAs) required.

• Ability to work in a team environment.

• Knowledge in theatrical or immersive entertainment is preferred.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Consistent attendance is a job requirement.

EDUCATION:

• Associates or Bachelors degree in Stage Management Entertainment or related field preferred.

EXPERIENCE:

• 1 years of experience working in professional entertainment is required; or equivalent combination of education and experience.

  Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Destinations & Experiences via-email the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Destinations & Experiences HR/Recruitment will be deemed the sole property of Universal Destinations & Experiences. No fee will be paid in the event the candidate is hired by Universal Destinations & Experiences as a result of the referral or through other means.

  Universal Horror Unleashed. Here you can.

  Universal Destinations & Experiences is an equal opportunity employer. Universal elements and all related indicia TM & 2026 Universal Studios. All rights reserved. EOE

Required Experience:

Manager

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